Privacy Policy

Welcome to thalenivra. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thalenivra.sbs or use our consultation services.

Information We Collect

We collect several types of information to provide and improve our services, including:

• Personal identification information such as your name, email address, phone number, and mailing address when you contact us or schedule consultations.
• Financial situation details you voluntarily share during consultation sessions to help us provide relevant insights and analytical reviews tailored to your circumstances.
• Technical information automatically collected when you visit our website, including IP address, browser type, device information, and pages viewed, to improve site functionality.
• Communication records including emails, phone conversations, and consultation notes to maintain accurate records and provide consistent service quality.

How We Use Information

thalenivra uses collected information for several legitimate purposes, including:

• To provide personalized financial planning consultations and analytical reviews tailored to your specific situation and stated objectives.
• To communicate with you regarding scheduled consultations, follow-up sessions, and responses to your inquiries or requests for information.
• To improve our services, website functionality, and consultation methodologies based on aggregated usage patterns and feedback we receive.
• To comply with legal obligations, maintain accurate business records, and protect our rights and the rights of our clients.

Legal Basis for Processing

We process your personal information based on the following legal grounds under applicable privacy laws:

Consent: When you provide information voluntarily or consent to our use of cookies. Contract: To fulfill our consultation services and obligations. Legitimate Interests: To improve our services and protect against fraud. Legal Compliance: To comply with Australian laws and regulations governing our business operations.

Information Sharing

thalenivra does not sell your personal information. We may share information in limited circumstances:

• With service providers who assist in operating our website, conducting business, or providing services, subject to confidentiality obligations. These providers include hosting services, analytics platforms, and communication tools.
• When required by law, court order, or government request, or to protect our legal rights and prevent fraud.
• With your explicit consent or at your direction, such as when you authorize us to share information with other professionals you are consulting.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption protocols, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws:

• Right to Access: You can request a copy of the personal information we hold about you and details about how we use it.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we have about you.
• Right to Deletion: You can request deletion of your personal information, subject to certain legal exceptions for record-keeping requirements.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site usage. For detailed information about our cookie practices, please review our separate Cookie Policy.

View Cookie Policy View Cookie Policy

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below:

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised last updated date. We encourage you to review this policy regularly.